We’re Hiring an Office Manager!

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Interested in joining a Durham-based, women-owned mission-driven food company?

We’re hiring an Office Manager to support our dynamic team and manage our daily office operations.
Strong communication, interpersonal, and organizational skills are a must, as are experience with QuickBooks and providing customer service.
See below for a complete position description. Please submit a resume and cover letter to info@firsthandfoods.com by Friday, June 8th 2018.

Position Description

  • Support our whole team by developing and maintaining systems to support positive communication between team members and smooth daily office operations, including:
    • Performing reception duties by politely welcoming and serving customers who visit Firsthand Foods’ warehouse, and responding to email and phone inquiries
    • Assisting with critical filing, record-keeping, and data entry tasks, including inventory management and reporting, and maintaining up to date customer and farmer records in Highrise and QuickBooks
    • Coordinating IT support and maintaining organized systems for electronic file sharing
    • Generating sales, inventory, and financial reports through QuickBooks and VistaTrac
    • Maintaining stock of office and warehouse supplies
    • Picking up mail from the post office, coordinating mailings, and running other errands
    • Helping to maintain cleanliness and organization of the office


  • Manage bookkeeping through organizing, recording, and reporting on daily financial transactions, including:
    • Processing customer payments
    • Recording expenses
    • Managing accounts receivable, including tracking overdue invoices and communicating with customers about due dates and plans for payment, with the goal of keeping all customers within their payment terms
    • Managing Accounts Payable, including payments to farmers and processing partners
    • Reconciliations
    • Making bank deposits


  • Provide Accounts Management in collaboration with our Sales Manager, including:
    • Onboarding new customers
    • Updating price sheets
    • Setting up new items in bookkeeping and inventory management systems
    • Resolving complaints and billing questions


  • Provide marketing assistance, including:
    • Creating and sending customer newsletters via MailChimp
    • Assisting with social media
    • Maintaining inventory and coordinating production of printed collateral including labels and recipe cards


  • Coordinate logistics and customer communications for our direct-to-consumer (M)eat Local Box Program.
  • Plan and coordinate selected special events, including producer and customer outreach events.
  • Understand policies & practices that are relevant to our mission and be able to articulate these to the general public as part of our consumer education and outreach campaign to connect local, pasture-based livestock producers with local markets.

and for performing all other duties assigned by the company from time to time.

The Office Manager reports directly to Firsthand Foods’ Co-CEO Tina Prevatte Levy. This is a full-time position, requiring set day-time hours Monday through Friday.